OkiVoki

Delete Your Account

Effective date: set on the release date

1. Delete it in the app

  1. Tap the profile button at the top of the app to open the profile screen.
  2. Tap Settings (the gear) at the top right.
  3. Tap “Delete account” at the bottom (shown only on a signed-in profile).
  4. Enter your password, or sign in again with Apple or Google, to confirm. The account is deleted right away.

A consenting guardian can delete the account of a child under 14 under Guardian menu › the child › “Delete child’s account” (the guardian confirms their identity first).

2. Request deletion without the app

If you removed the app or lost your device, you can ask by email.

  1. From your account’s email address, write “Delete my account” to support@laonmon.com. If you signed up with Apple’s Hide My Email, write from the Apple ID email that the relay address forwards to.
  2. To confirm it is you, we send a confirmation email to the account address. Click the link or reply.
  3. We delete the account within the set period (to be confirmed before release) of confirmation and email you when it is done.

For a child under 14, the consenting guardian may also ask from their own email address.

3. What is deleted and what is kept

TypeDetails
Deleted at onceThe account (email, password hash, nickname, avatar, birth year), synced learning records and settings, guardian links, group membership and weekly starlight, duels, reports you made and reports about you, family group, push tokens, sign-in sessions, Apple and Google sign-in links
Kept brieflyThe Apple revocation token (until revoked, at most 48 hours), database backups (gone after the set retention period (to be confirmed before release))
KeptIf a group you created still has other members, that group and its name (the member who joined earliest takes it over). If a child account you consented to still exists, a hash of your email and the time of consent as proof (deleted with the child’s account). Store purchase history (kept by Apple, Google and RevenueCat; “Restore purchase” with the same store account still works)
Records on the deviceThese stay on the device, separate from the server. Delete the profile on the app’s profile screen or remove the app to erase them.